The brand looked fine in isolation — clean photos, decent logo — but next to twenty similar beauty labels it disappeared. Customers bought once on promotion, then defaulted to whoever showed up in search or reels that week.
Packaging and digital touchpoints used different type scales, colour temperatures, and illustration styles. Nothing technically “wrong,” but nothing ownable. Wholesale buyers and micro-influencers struggled to describe the brand in one sentence.
The team was spending on ads and creators without a single reference deck or guideline — every new SKU meant a new one-off design decision.